Terms & Conditions
This website www.snapdragonedinburgh.com is owned and operated by Snapdragon Edinburgh Limited, whose registered office is:
18 Avon Street
Company registered in Scotland No 492980
VAT registration number: 203 1214 81
These terms and conditions relate to the purchase of goods and services from this website. By purchasing goods from this website you agree to these terms and conditions. In order to purchase goods, you are required to provide personal information. The use of this personal information is governed by our Privacy Statement (at the end of these T’s & C’s) which you should read in conjunction with these terms and conditions.
2) Products and Prices
All our prices are in Pounds Sterling and are inclusive of Value Added Tax, but exclude delivery charges (where applicable). Collection and delivery options and charges are made clear on the order/checkout screens and on our Ordering, Delivery & Collection information page.
We have taken all reasonable steps to ensure our products are described and photographed as accurately as possible. For flower and plant products please note that all are handmade, fresh in our Bruntsfield shop. Depending on availability, sometimes we may have to substitute certain flowers, foliage or containers with something similar. Substitutions will always be equally beautiful, of the same value and always in-keeping with the style you have chosen. Pictures and descriptions are therefore a reliable guide rather than an exact representation.
3) Ordering and Payment
All orders are subject to acceptance and on the availability of stock. Your order will be acknowledged automatically via email at the time you place your order online. Should the item/s you have ordered be unavailable for delivery or collection on your chosen date, for whatever reason, we will contact you by telephone or email as soon as is reasonably possible and give you the option to either wait on stock arriving, choose a suitable alternative or to cancel your order where a full refund will be made. (This is in addition to your legal rights of cancellation).
You must be 16 years of age or over to place an order and you must ensure that the debit or credit card on which you make the payment is held validly in your name. If your card issuer refuses to authorise payment then we will not be liable for any delays or non-delivery of your order.
Snapdragon Edinburgh Limited is responsible for all website transactions on this site, however card or PayPal payments are re-directed to a Sagepay or PayPal secure payment site, which collects and handles all payment information and authorises payments. Once payment is made you are re-directed back to our website. No card data is collected or stored by us on our website.
We will do our best to deliver on the date you request, subject to (3) above regarding availability. We cannot guarantee timed delivery requests for purchases made online, but will do our best to accommodate any specific requests. Please refer to our Ordering, Delivery & Collection information page for full information.
5) Legal right to cancel- ‘Distance Selling Act 2000’
All goods sold online(excluding perishable goods which includes flowers and plants)are subject to a 14 day cooling off period when you are able to cancel and/or return your order. You should advise us within this time period in writing, either by email email@example.com or to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. You are entitled to a full refund, excluding any costs of postage, packing and delivery.
6) No quibble guarantee/complaints procedure
We want you to be completely happy with your purchase. Should you be unhappy for whatever reason, you should advise us in writing, leaving a contact telephone number either by using the contact form on our website, by email to firstname.lastname@example.org or to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. We will then call you to discuss your complaint and offer a full refund or a replacement at our expense.